draw.io Helpdesk

FAQ 45

• How to use mathematical typesetting?
• What is the supported browser list for draw.io?
• Where is the source code to draw.io?
• How to share a draw.io Online diagram with another user?
• How is draw.io licensed?

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Getting Started 22

• How to use the Scratchpad?
• How to add images in draw.io?
• How to fit-to-page for printing?
• How to move cells from one layer to another?
• How to add text labels?

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General Tips 57

• How to import SVG images into a diagram
• How to publicly publish your draw.io diagram stored in Google Drive
• How to set writing direction (rtl languages)?
• How to use draw.io in Github markdown?
• How to use the Voice Assistant (beta)?

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Integrations 16

• How to share a draw.io diagram file using Dropbox?
• How to use a diagram in Google Docs?
• How to use the Google Drive Connector for Confluence
• How to embed a draw.io diagram in WordPress?
• Receiving message "Error saving file. Insufficient access rights." in draw.io for JIRA Cloud

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Commerical / Legal 6

• draw.io online EULA / Terms of Service
• What are the usage terms for diagrams produced by draw.io?
• What is the price of draw.io for Confluence Server?
• draw.io Information Security Policy
• Change control and release management process

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Troubleshooting 8

• Error Loading File Daily Limit for Unauthenticated Use Exceeded. Continued use requires signup.
• What alternatives are there to the application generated PDFs?
• What to do if the built-in PDF generation has problems?
• What to do if my log in attempts fail / Google Drive is not available?
• What to do if I get "No response from server", "Timeout" or "Disconnected" with Google Drive?

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Does a feature exist? 1

• How to spell check an entire diagram?

FAQ 24

• How do I generate a new evaluation license for draw.io for Confluence Server?
• How to Define Custom Templates for draw.io in Confluence Server
• How to determine how many draw.io diagrams there are in a Confluence instance?
• How to migrate a Confluence Cloud instance with draw.io installed to Confluence Server
• How to enable additional debugging on draw.io for Confluence Server

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Legal 1

• draw.io for Confluence and JIRA Server EULA

General Tips 1

• How to insert a very large image into a diagram on Confluence

FAQ 0

FAQ 23

• What is the data storage/flow of user data in draw.io for Confluence and JIRA Cloud
• How to resize the draw.io viewer in Confluence Cloud
• How to mass import Gliffy diagrams to draw.io in Confluence Cloud
• How to resolve getting 404 errors for draw.io macros in Confluence Cloud?
• How to Purchase draw.io for Confluence Cloud

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Known issues 2

• How to recover a draw.io diagram when the Confluence page edit does not save the macro?
• No Macro Metadata error trying to insert new draw.io macro in Confluence Cloud

FAQ 1

• How to convert a Gliffy diagram stored in Jira Server to draw.io format

Getting Started 0

FAQ 3

• How to determine the draw.io version or SEN used in Jira Cloud
• How to embed a diagram from Google Drive into Jira Cloud
• How to embed a diagram from OneDrive into Jira Cloud

FAQ 1

• How to access the CRX of the draw.io Chrome Package App to provision to multiple machine?

FAQ 2

• How to use the Preferences dialog?
• How to use draw.io for Quip?

Known Issues 2

• Why is print disabled or not working in Quip?
• How to repair diagrams that lose elements when clicking on them

FAQ 3

• Is there, or will there ever be a 32bit Windows version of draw.io Desktop
• Why can I not import .vsd files in the Desktop version
• Cannot update draw.io Desktop from version 12.4.2

Legal 1

• Privacy Policy for draw.io Add-in for Microsoft Office