Shown below is the draw.io Online Support page. This page can be accessed via the following link:
It can also be accessed by Selecting Help -> Support within draw.io.
There are a number of icons which lead to pages providing different support services.
Clicking the Documentation icon takes you to the home page of the Online User Manual.
This user manual is being constantly updated and improved to provide you with as much useful information about draw.io as possible. You can click any of the page links to view that page.
The user manual is organised into three main sections:
Part 1: Working with Files deals with creating, modifiying and saving files, as well as explaining how to use libraries.
Part 2: Working with Diagrams explains all of the functionality available to create and modify diagrams.
Part 3: Support and Extras provides details of all of the support available for draw.io, as well as other miscellaneous functionality.
Ask a question
Clicking the Ask a question icon takes you to the draw.io Google Plus community page.
The first thing you could do when visiting this page is to click the red Join commnity button (circled in the diagram above). You will need to use your Google login to join if you are not already logged in.
On the left hand side, underneath the draw.io logo, you can filter the displayed content according to interest. By default, all posts are displayed. However, you could choose to only show posts from the developers, for instance, or just bug reports, by clicking the appropriate option from the list.
In the top right corner you can find a section entitled About this community. This contains a number of links to relevant web pages.
The links are, in order:
Youtube videos: Takes you to a Youtube search page for "draw.io", located at https://www.youtube.com/results?search_query=%22draw.io%22&search_type=videos&search_sort=video_date_uploaded. Note that If you want to visit the draw.io video channel on Youtube, this can be found at https://www.youtube.com/channel/UCiTtRN9b8P4CoSfpkfgEJHA
Getting Support: the draw.io Support Home web page, located at draw.io Support Home. The draw.io Online Support page can be found here, as well as online support for draw.io for Confluence Server, draw.io for JIRA Server, and the draw.io Addon for Google Docs.
Clicking the Feature Request icon takes you to the draw.io feature requests page. Here you can view existing requests from other customers. You can apply filters to list these requests in order of their popularity (as measured by the number or recent frequency of user votes), date of submission, or current status. The draw.io development team can assign any one of four status tags to a feature request: under review, planned, completed, or declined.
If you are signed in, you may vote for the feature requests made by other users, as well as submit your own.
To submit a new feature request, simply type the proposed title of your feature request, or related search terms, into the field at the top. As you enter text, you may find that the previous requests containing similar search terms will appear. This allows you to see whether anyone has posted a similar request in the past, and the status of that request. If an existing request matches your own, you do not need to submit a new one, and instead can simply vote for the existing request (provided it hasn't already been completed or declined). Do this by clicking the grey Votebutton to the left of the feature request.
If you decide to proceed with your new feature request, click the Post a new idea button underneath the search field. This will bring up the Feature Request form. You will also get the form appearing automatically if your title/search terms do not yield any similar previous feature requests.
You can enter the title, details, and number of votes you wish to allocate to the feature request. Finally, enter your email address, or, if you prefer, log in via Facebook or Google by clicking the appropriate icon at the right hand side of the email field. Once all fields are complete, click Post Idea to submit your feature request.
Support Server Status
If you are experiencing technical difficulties while trying to access the online support resources, you can check the general status of the draw.io servers by visiting the following URL:
This web page provides an overview of each listed server. A server that has been operating normally on any given date will show up as green. A server that has been experiencing any disruption or outage will show up as yellow or red respectively.
The server that you will be most interested in is the last one in the list: support.draw.io. This server hosts all of the online support resources.
You can hover your mouse over any of the circles to get information on uptime and downtime. Ideally, a server will have 100% uptime. The more a server's uptime deviates from 100%, the greater the possibility of disruption.
Please note that any handling of files and diagrams within draw.io is entirely client-side. In other words, any work you do in draw.io will not be disrupted by loss of connection to the draw.io servers. This is to maximise the robustness of the draw.io interface.