FAQ

Why does the text of SVG export sometimes not display correctly in IE and some SVG editors?
We use something called foreign objects in SVG to allow complex, HTML labels on shapes. All modern browsers including Chrome, Firefox, Safari and Microsof...
Tue, 24 Oct, 2017 at 8:13 AM
How to share a diagram with support@draw.io?
Here is how to share a diagram with support@draw.io:   Keep in mind that only diagrams on Google Drive can be shared with support@draw.io
Tue, 18 Oct, 2016 at 9:42 AM
Why isn't the authorization working for Google for Work Domain accounts?
If authorization is working for your personal Google account, but not on a Google Apps Domain account, it's possible the administrator hasn't en...
Tue, 18 Oct, 2016 at 9:52 AM
What credited third-party contributions exist in draw.io?
The icons for the Enterprise Integration Patterns (EIP) are created by comSysto.
Tue, 18 Oct, 2016 at 10:26 AM
How to remove the advert footer at the base of draw.io?
Problem There is the cross at the right hand side to remove it, but it has to be removed on every session. Is there a way to permanently remove it? So...
Tue, 18 Oct, 2016 at 10:31 AM
How do I stop repeated requests for Google authentication?
Problem draw.io does not appear to remember Google authentication correctly and repeatedly asks you to log in to your Google account, maybe at 5 to 15 min...
Wed, 9 May, 2018 at 8:45 AM
What is the draw.io for Google for Work Deletion Policy?
The draw.io application for Google for Work stores all information in the users' Google Drive (TM) account. No data is deleted or altered if the appl...
Tue, 18 Oct, 2016 at 10:53 AM
How to print?
From the menu select File - > Print or press ctrl + p to bring up the print dialog: The print dialog is divided into three sections: 1. Lets y...
Thu, 26 Apr, 2018 at 12:18 PM
How to select type of storage?
When you arrive at the draw.io application web page, you'll see the storage splash screen   Whichever mode you select, if you tick the ...
Mon, 16 Oct, 2017 at 7:18 AM
How to run draw.io in Offline Mode?
There are two ways to run draw.io in Offline Mode. Running the Web Application in Offline Mode Going to the following URL into your web browser: htt...
Wed, 8 Aug, 2018 at 11:19 AM