Frequently asked questions

How to manually install a specific version of draw.io for Confluence Server?
Firstly, if you have an existing version of draw.io installed, uninstall it from the plugin management admin screen. No data is removed on uninstall, there ...
Fri, 9 Feb, 2018 at 10:24 AM
How to alter the link opening behaviour in Conflunce Server?
Edit the page with the diagram in, click on the diagram in page edit mode, one of the options that will appear is "edit macro". Click that and the...
Thu, 22 Feb, 2018 at 4:46 PM
What happens to draw.io diagrams in Confluence Server when draw.io is not licensed.
If you stop a trial of draw.io for Confluence Server, increase the Confluence user tier without increasing the tier of draw.io, or use a draw.io version rel...
Thu, 21 Jun, 2018 at 1:54 PM
How to create a quote for draw.io for Confluence Server?
Atlassian is the entity that sells the plugin, so they must generate the quote, but you can generate quotes online. Go to https://marketplace.atlassian.com/p...
Thu, 2 Aug, 2018 at 2:44 PM
How to use external image generation in draw.io Server products
draw.io for Confluence has an option in the plugin admin screen to enable image and PDF generation via an external server. The plugin admin screen is availa...
Mon, 21 Jan, 2019 at 5:28 PM
How to enable logging for draw.io for Confluence Server plugin
To enable logging : Navigate to admin screen, click on Logging and profiling section In the Class/Package name field type com.mxgraph, select ALL from...
Wed, 23 Jan, 2019 at 4:00 PM
How do I obtain a license to draw.io if I have a community license for Confluence/Jira?
You can apply for licensing for any paid-via-atlassian addon via https://www.atlassian.com/software/views/opensource-community-additional-license-offer.
Fri, 8 Feb, 2019 at 1:45 PM
How to find licensing information for a draw.io for Confluence or Jira purchase
The Atlassian draw.io plugins are pay via Atlassian products, this means all billing and licensing is direct with Atlassian, we do not have access to billin...
Wed, 13 Feb, 2019 at 10:48 AM
How to configure the source to the viewer JS for Confluence Server export to HTML
The export to HTML functionality in Confluence Server references the JavaScript source that display the draw.io diagram(s) from the public Internet. If ...
Tue, 19 Feb, 2019 at 5:24 PM
How to open .vsd, .vdx and .vss files in draw.io for Confluence Server
.vsd import isn't supported in Confluence Server. The options are: 1) Load the file in Visio 2013 or later and re-save to .vsdx and import that. ...
Tue, 19 Mar, 2019 at 10:44 AM