FAQ

Frequently asked questions

What is the data storage/flow of user data in draw.io for Confluence and JIRA Cloud
The draw.io for Confluence/JIRA Cloud plugins are both static plugins. That means they are delivered as complete web applications to the users' browser...
Sun, 2 Jul, 2017 at 10:06 PM
How to resize the draw.io viewer in Confluence Cloud
Resizing the viewer for draw.io diagrams can only be done in the editor, currently. In the menu under Extras->Viewer->Zoom you can change the percenta...
Wed, 12 Jul, 2017 at 4:00 PM
How to mass import Gliffy diagrams to draw.io in Confluence Cloud
Go to https://xyz.atlassian.net/wiki/admin/viewgeneralconfig.action (replacing xyz with your instance sub-domain) and click on "Gliffy - draw.io conver...
Fri, 29 Jun, 2018 at 5:31 PM
How to resolve getting 404 errors for draw.io macros in Confluence Cloud?
Some users have reported that pages suddenly show 404s where draw.io diagrams should be displayed. We are not sure why this is happening, but we are investi...
Fri, 22 Sep, 2017 at 4:57 PM
How to Purchase draw.io for Confluence Cloud
If you are running an evaluation of draw.io for Confluence Cloud, after 30 days of evaluation you will automatically move onto a paid subscription. The fee ...
Thu, 12 Apr, 2018 at 7:51 PM
What does "Unsupported version, please upgrade" mean in draw.io for Confluence Cloud?
If when editing or creating new diagrams you see the alert "unsupported version, please upgrade", this means you are using a free version of draw....
Fri, 20 Apr, 2018 at 1:45 PM
How to upgrade draw.io for Confluence Cloud
Go to https://xxxx.atlassian.net/wiki/plugins/servlet/upm (replace xxx with your specific domain) find the draw.io entry, click on "paid update". ...
Wed, 30 May, 2018 at 3:15 PM
Where are the plugin managment pages in Jira and Confluence Cloud?
Replacing xyz with URL of your Jira/Confluence instance(s): The Jira Cloud manage plugins page - https://xyz.atlassian.net/plugins/servlet/upm?source=si...
Thu, 7 Jun, 2018 at 4:08 PM
How to license draw.io for Confluence and Jira Cloud correctly?
If you use draw.io in Confluence and Jira Cloud, you only need to license it in Confluence Cloud for it to work in both. It does have to be installed on bot...
Fri, 15 Jun, 2018 at 12:16 PM
What happens to data/functionality when a draw.io for Confluence/Jira Cloud license becomes invalid
If you stop a trial of draw.io for Confluence or Jira Cloud, or you stop an active subscription, draw.io is no longer licensed. The draw.io diagrams are...
Thu, 21 Jun, 2018 at 1:03 PM