Frequently asked questions

How to use libraries in Confluence Cloud?
draw.io for Confluence Cloud allows users to add custom libraries (custom shape sets) to their editor, once those libraries are added to the Confluence inst...
Tue, 26 Mar, 2019 at 4:21 PM
How to resolve Diagram not Found dialog
If you see a dialog that display words to the effect of: Diagram Not Found: Cannot edit diagrams in a draft page, diagram is deleted from the page, or d...
Tue, 16 Jul, 2019 at 4:30 PM
How to determine the draw.io version or SEN used in Confluence Cloud
Navigate to your Confluence site, https://YOURDOMAIN.atlassian.net/wiki , in the left-hand panel click "settings", then "manage apps". E...
Fri, 13 Sep, 2019 at 4:44 PM
How to copy a draw.io diagram to another page in Confluence Cloud
If you want to move or copy a draw.io diagram to another page in Confluence Cloud, there are a number of ways to do this, depending on what end result you n...
Fri, 4 Oct, 2019 at 5:46 PM
How do I get a free license to draw.io for Confluence Cloud?
If you are an Atlassian partner, or your organization is a qualifying academic or charity body, you can apply for a free draw.io for Confluence Cloud licens...
Fri, 8 Nov, 2019 at 12:15 PM