Troubleshooting

Known Issues and workarounds

Error Loading File Daily Limit for Unauthenticated Use Exceeded. Continued use requires signup.
A number of draw.io users are encountering the message "Error Loading File.Daily Limit for Unauthenticated Use Exceeded. Continued use requires sign...
Mon, 21 Nov, 2016 at 9:26 AM
What alternatives are there to the application generated PDFs?
On rare occassions there can be problems with exported PDFs. There is an alternative method to generate PDFs, available in both Chrome and Mac OS via printi...
Thu, 22 Jun, 2017 at 8:22 PM
What to do if the built-in PDF generation has problems?
Note : This only applies to using draw.io Cloud integrations, it does not apply to Atlassian Server (self-hosted) integrations. Huge diagrams might caus...
Thu, 22 Jun, 2017 at 8:17 PM
What to do if my log in attempts fail / Google Drive is not available?
If you are getting "Log in attempts failed. Please try again later." here a few things to check: Are you blocking third-party cookies? (Not jus...
Wed, 5 Jun, 2019 at 3:59 PM
What to do if I get "No response from server", "Timeout" or "Disconnected" with Google Drive?
We've had a few reports of this. It's Google's servers failing to connect, there isn't any action we can take directly, unfortunately. G...
Thu, 8 Nov, 2018 at 10:00 AM
How to resolve "Sharing is unavailable at this time" when trying to share a Google Drive stored draw.io diagram in the editor
If you receive the message "Sharing is unavailable at this time" persistently when trying to share a diagram with another Google account, the issu...
Mon, 28 Jan, 2019 at 7:22 AM
How to save a draw.io diagram when standard saving fails
If you are using a version of draw.io and saving fails, for whatever reason, you can obtain the XML of the diagram and manually save it. In the menu sel...
Tue, 10 Sep, 2019 at 10:15 PM
How do I acheive a perfect vsd/vsdx import into draw.io?
We make all reasonable efforts to implement the vsdx fidelity to the fullest extent possible. However, there are architectural differences in the model f...
Mon, 2 Sep, 2019 at 9:40 AM