Troubleshooting

Known Issues and workarounds

Print a diagram to a PDF file
On rare occasions, huge diagrams may cause a timeout on the PDF generation servers, which might return a blank or corrupt PDF. If the built-in PDF generatio...
Wed, 10 Jun, 2020 at 9:26 PM
Solve PDF export problems under Confluence Cloud
draw.io for Confluence Cloud may have problems generating a PDF of your diagrams if they are too large. Note: This only applies to Confluence Cloud, and...
Wed, 10 Jun, 2020 at 9:22 PM
Fix connection issues with Google Drive
If your login attempts fail or Google Drive is not available, you may see an error message along the lines of "Log in attempts failed. Please try again...
Tue, 9 Jun, 2020 at 3:15 PM
Manually save your diagram when standard saving fails
If your diagram fails to save while you are using a version of diagrams.net, you can always access the XML source of the diagram and manually save it. Sel...
Mon, 13 Jul, 2020 at 9:31 PM
Diagram differences after .vsd import
We make all reasonable efforts to ensure that the vsdx import matches the original to the fullest extent possible. However, there are architectural differen...
Thu, 28 May, 2020 at 8:18 PM
Share a diagram file with the diagrams.net support team
When the diagrams.net support team asks you to share your diagram file with them to troubleshoot an issue, you can share it with the team via Google Drive. ...
Tue, 29 Sep, 2020 at 11:34 AM
Troubleshoot authorisation problems with Google G Suite
If you are having trouble with your personal Google Drive account, see how to fix connection issues with Google Drive, and make sure you have granted diagra...
Tue, 29 Sep, 2020 at 12:35 PM
Solve an Invalid License error in draw.io for Confluence or Jira Server
You may see a error on all draw.io diagrams in your Confluence or Jira Server or DC instance in the following situations. Expired license maintenance  ...
Wed, 5 Aug, 2020 at 12:10 PM