Troubleshooting

Known Issues and workarounds

Error Loading File Daily Limit for Unauthenticated Use Exceeded. Continued use requires signup.
A number of draw.io users are encountering the message "Error Loading File.Daily Limit for Unauthenticated Use Exceeded. Continued use requires sign...
Mon, 21 Nov, 2016 at 9:26 AM
What alternatives are there to the application generated PDFs?
On rare occassions there can be problems with exported PDFs. There is an alternative method to generate PDFs, available in both Chrome and Mac OS via printi...
Thu, 22 Jun, 2017 at 8:22 PM
What to do if the built-in PDF generation has problems?
Note : This only applies to using draw.io Cloud integrations, it does not apply to Atlassian Server (self-hosted) integrations. Huge diagrams might caus...
Thu, 22 Jun, 2017 at 8:17 PM
What to do if my log in attempts fail?
If you are getting "Log in attempts failed. Please try again later." here a few things to check: Are you blocking third-party cookies? (Not jus...
Wed, 15 Aug, 2018 at 1:22 PM
What to do if I get "No response from server", "Timeout" or "Disconnected" with Google Drive?
We've had a few reports of this. It's Google's servers failing to connect, there isn't any action we can take directly, unfortunately. G...
Thu, 3 May, 2018 at 7:33 AM
Why is real time collaboration disabled in Google Drive?
Google have deprecated their realtime API per January 2019 (see https://developers.google.com/google-apps/realtime/overview) but it's servers are alrea...
Fri, 13 Apr, 2018 at 3:33 PM
How to resolve "Sharing is unavailable at this time" when trying to share a Google Drive stored draw.io diagram in the editor
If you receive the message "Sharing is unavailable at this time" persistently when trying to share a diagram with another Google account, the issu...
Sat, 25 Aug, 2018 at 1:56 PM